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Before you can send, you need two things: a verified domain (proof to inbox providers that the email really comes from you) and a sender (the actual address in the “From:” line). Without both, nothing goes out.
This page covers the app. To do it over the API instead, see Domains.

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Verify a domain

Go to Settings → Domains and add the domain you’ll send from (say yourcompany.com). The app returns the DNS records you need to publish with your provider.
1

Copy the records

One by one, all of them as a tab-separated block, or exported as CSV to hand to whoever manages your DNS.
2

Publish them at your DNS provider

Cloudflare, Route 53, GoDaddy, your hosting panel — wherever your domain’s records live.
3

Wait for propagation

DNS takes time. A few minutes with most providers, a few hours at worst. The app checks the status on its own.

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What each record does

Two details break verification more often than anything else:
SPF: if you already have an SPF record, don’t create another one. A domain only allows one. Add include:amazonses.com to the existing record.DMARC: same rule. Only one DMARC record per domain. If you already have one, don’t add a second.
Each record’s name is relative to your domain. If your provider asks for the full name (FQDN), append your domain. Pasting an FQDN where a relative name is expected produces duplicated names like _amazonses.yourdomain.com.yourdomain.com, and verification never passes.

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Status

DKIM is verified automatically by the sending provider once it sees the published records. SPF and DMARC aren’t verified the same way — those reports come from the receiving side — so RQE queries your DNS and checks the contents directly. While something is missing you’ll see partial verification; once everything is in place, ready to send.

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Create a sender

A sender is the address your recipient sees in the “From:” line — hello@yourcompany.com, sales@yourcompany.com. Create them under Settings → Senders. Each sender is verified by email: RQE sends a message to that address and you confirm from there.
An unverified sender cannot be activated. This is the most common cause of “I set everything up and still can’t send”: the domain went green, but the specific address was never confirmed.
You can have several senders per project and pick which one each campaign or automation uses.

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If something won’t verify

  1. Are the records published on the right domain? A typo in a record name is invisible at a glance. Compare against the app, character by character.
  2. Did you duplicate SPF or DMARC? See the warning above. This is the number one cause.
  3. Did you paste an FQDN where a relative name belongs? See the note above.
  4. Has enough time passed? If you published two minutes ago, wait.
  5. Is the sender verified too, not just the domain? They’re two separate steps.
With the domain green and the sender confirmed, you’re ready: continue with Campaigns.